What will you get from this report?
said being able to choose the time and date of delivery would make them more likely to make a purchase
want to see real-time updates of their package in their shipping update email
want to receive delivery updates via email
How can you win at the doorstep?
Our report highlights ample scope for change in the delivery experience. From improving the way consumers receive their packages to what happens when they want to return an item, there are opportunities for brands to optimise the delivery and build brand loyalty.
Reduce customer anxiety over refunds and decrease support calls.
Returns are a complex issue and a challenge for everyone. It’s time we rethink the process.
Enable customers to use an interactive map to track refunded items.
Discover more ways to improve the CX
John Mitchell and Lara Nagle present: Think outside the box - Reshape your delivery experience in 2024 through digital innovation
Be sure to check out this webinar for more recommendations and information about how to
- use AI to personalise your customer's delivery experiences
- use digital solutions to drive customer retention and loyalty.